GPI SPORTS :: SERVICE REQUEST

IMPORTANT: Please read terms and conditions at the bottom of the page.

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Warranty or Spare Part Request:

contact name:

address:
suburb:
state:

postcode:
daytime phone: eg: (11) 1111 1111
mobile phone: eg: 1111 111 111
email:
confirm email:

product name:
serial number: *** required in most cases
(This can be found on the sticker that is normally on the back of the product/equipment)
purchase date:

dealer / store:
Proof of Purchase:

When uploading, please select a unique name so as to avoid file name clashes. E.G. files named SCAN001.pdf will clash with others that have the same name. Renaming such files with your initials preceding the original file name may greatly accelerate processing.
(A copy of the original sales receipt must accompany every request for servicing under warranty. See below.
Alternatively, proof may be faxed to 03 9562 2924 or emailed here if necessary. )

nature of problem:
other relevant information:

TERMS AND CONDITIONS Back to top

1. A copy of the sales receipt is required before any Warranty work can begin. This can be supplied to us via the following methods:

Email: service@gpi.com.au (receipt should be attached when emailing)

Post: 275 Wellington Road, Mulgrave, VIC 3170

Fax: 03 9562 0789 (Attn: Service Dept.)

2. GPI needs to advise that:
If the technician attends and the fault is determined to be user related (wear & tear, damage through incidental/misuse or non-service) and not a fault of the manufacturer, you will be liable for a call out fee of $120.00 or more depending on location. This covers the technician cost and a time on site of 20 minutes and is payable upon service. Parts will be quoted on request.

3. For all non warranty payment the following are accepted:

4. Once a claim is lodged or an order placed, you will be notified as soon as possible (depending on workload) from the receipt of the details. The three day time frame will be longer if lodging via Post or Fax.

5. Completion of this warranty application forms part of and confirms your acceptance of the terms and conditions of the GPI Service Department.